ONELOGIN Product Notification

Dear OneLogin Administrator, We will be performing a migration of the main database to the AWS Aurora database service in the US Shard on April 25, 2025, from 5:30 p.m. to 12:00 a.m. PDT. During this period, the database is scheduled to be in read-only mode from 5:30 p.m. to 9:30 p.m. PDT and the following actions will fail to complete: • Any administrative tasks, including: o Creating/Deleting/Updating users o Configuration changes • Any API Calls performing Create/Update/Delete operations • First logins by new users • Logins to a OneLogin Desktop/Desktop Pro Tray app o NOTE: Logins to the desktop and to the OneLogin Portal using OneLogin Desktop/OneLogin Desktop Pro will continue to work. • Updates to user profiles including: o Adding/Removing authentication factors o Changing/Resetting passwords o Adding Personal apps We highly recommend that you do not perform the above actions during the maintenance window, as they may generate failures or errors. A retry after the database is out of read-only mode should resolve the issue. Please Note: Backend operations that involve database updates such as directory synchronization and application provisioning will be queued and processed after maintenance is completed. If you have any questions or concerns, please contact OneLogin support.