OneLogin - No Unlock User Option for a User in Pending Unlock Status (4383973)

An administrator needs to unlock a OneLogin user account that is in Pending Unlock status, but the Unlock User option is not available from the user profile page.

When a user account is in Pending Unlock status, the unlock action may need to be completed from the corresponding lockout event rather than directly from the user profile page.

1. Sign in to the OneLogin Admin Portal.
2. Go to Activity > Events.
3. Search for the affected user account.
4. Locate the lockout-related event, such as User Locked or User Locked Out.
5. Open the event details.
6. Select Unlock User from within the event.
7. Confirm the unlock action.
8. Verify that the user account status returns to normal and that the user can authenticate successfully.

If the lockout event cannot be located, or if the Unlock User option is not available from the event details, review the user account status and applicable lockout policies before further troubleshooting.