OneLogin - Application Downtime Due to SAML Configuration Mismatch (4383203)

Feedback submitted.

Did this article solve an issue for you?

[Select Rating]

Title

OneLogin - Application Downtime Due to SAML Configuration Mismatch
Description
An application within a OneLogin tenant became inaccessible after attempting to update its SAML configuration.
- The existing (legacy) SAML configuration was unavailable for modification
- A new SAML configuration was created following vendor documentation
- Errors occurred indicating the new configuration was not replacing the existing one
- The application remained non-functional during this process
Cause
The issue was caused by a conflict between the legacy SAML configuration and the newly created configuration.
- The legacy configuration was locked or unavailable for updates
- The new configuration did not properly override or replace the existing setup
- The underlying issue was related to application-side metadata handling rather than OneLogin itself
Resolution
The issue was resolved using the following steps:
- Restored access to the legacy SAML configuration
- Reverted the SAML certificate in OneLogin to the previously working certificate
- Confirmed that application access was restored after reverting
- Coordinated with the application vendor to update the SAML metadata on their side
Defect ID

03064651
Additional Information

When a legacy SAML configuration cannot be edited, creating a new configuration may not always override the existing setup In such cases, reverting to a previously working certificate can restore service quickly Vendor-side configuration or metadata inconsistencies can prevent successful SAML updates Collaboration with the application provider may be required for permanent resolution

See More OneLogin Articles

Feedback submitted.

Did this article solve an issue for you?

[Select Rating]

Request or Create a KB Article »

Search All Articles

Share your favorite Support content with a friend.

Email To
Email From
Subject	Information from Support
Message	You might be interested in the following information For more information regarding support on your Product, please visit www.software.dell.com/support

OneLogin - Application Downtime Due to SAML Configuration Mismatch (4383203)

Title

Description

Cause

Resolution

Defect ID

Additional Information

Leave a Comment