OneLogin - DocuSign Certificate Renewal Notification – No Action Required in OneLogin (4383076)

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Title

OneLogin - DocuSign Certificate Renewal Notification – No Action Required in OneLogin
Description

Customers may receive an email from DocuSign indicating an upcoming certificate update and question whether the new certificate must be uploaded into their OneLogin DocuSign SAML app.
Cause

A certificate update or expiration can break the SAML application.
Resolution
If the existing SAML trust between OneLogin and DocusSign is based on a OneLogin certificate, no action is required.

To ensure no action is needed, go over the following procedure:
1. In OneLogin Admin, navigate to Security → Certificates.
2. Identify the certificate currently associated with the DocuSign application.
3. Confirm:
  - The certificate is active
  - The expiration date is in the future (for example, 2023‑Standard, expiring Nov 2028).
4. Log in to DocuSign Admin and review the IdP / SAML configuration.
5. Verify that the same OneLogin certificate is configured in DocuSign.
If the certificates match and the expiration date is valid, no action is required. SSO will continue to operate normally
Additional Information

Capture a screenshot of the DocuSign IdP configuration for reference. If SSO fails after a future DocuSign change, re‑upload the existing OneLogin certificate or contact DocuSign Support. Customers can safely ignore DocuSign notification emails when validation confirms correct configuration.

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