OneLogin - User not able to load OL portal (4383071)

OneLogin - User not able to load OL portal

Users in certain regions may experience blank or indefinitely loading OneLogin portals because regional network blocks or ISP interference prevent essential JavaScript files from downloading, which ultimately stops the browser from rendering the login interface required for application access.

Check if it is not stemming from  a Regional Network Block:

• • • ISP Interference: Local Internet Service Providers or regional firewalls could reset the connection before the page could finish loading. once that is resolved, the issue can be resolved. 

• Follow these steps to bypass or fix the connection block:

  1. Test with a Different Network: Have the user try a mobile hotspot or a different internet provider. If it works there, the primary ISP is the bottleneck.

  2. Verify Vital Links: Try opening this JavaScript link directly. If it doesn't load or times out, your network is blocking the portal's resources.

  3. Coordinate with Local IT/ISP:

     • Contact the local ISP to request they allow traffic to *.onelogin.com.

  4. Use a VPN: As a temporary workaround, connecting to a company VPN will allow immediate access.

Refer to this for OneLogin domain/IP list for whitelisting: https://onelogin.service-now.com/support?id=kb_article&sys_id=3e8225b2876e2e10f7b8a7dd3fbb355a