OneLogin - OneDrive client fails to initialize or register (4383018)

When Microsoft 365 is integrated with OneLogin through WS-Federation, the OneDrive desktop client may fail to initialize, register, or complete sign-in on affected Windows workstations.

Affected users may see error code 0x8004deea during OneDrive setup or sync registration. The issue can occur even when the user can authenticate successfully to other Microsoft 365 services.

Common symptoms include:

• OneDrive does not complete client registration or initial setup.
• OneDrive sync fails or is blocked on the affected workstation.
• Error code 0x8004deea appears during OneDrive startup, setup, or sign-in.
• The issue persists after creating a new Windows profile or testing with a local administrator profile.
• The behavior is unchanged whether OneLogin Desktop Pro is enabled or disabled.
• Other machines in the same environment may be able to use OneDrive successfully.

Example:

The behavior can be caused by Microsoft Azure/Entra ID or OneDrive policy configuration in the customer environment. Specifically, OneDrive sync restrictions such as tenant allow-list configuration can block sync or registration if the Microsoft 365 tenant is not permitted by policy.

Review the Microsoft OneDrive sync policies configured in the environment, especially policies that restrict which tenants are allowed to sync.

Recommended checks:

1. Review Microsoft OneDrive administrative policies applied through Group Policy, Intune, or equivalent endpoint management tooling.
2. Check whether a tenant allow-list policy is enabled for OneDrive sync.
3. If tenant allow-listing is enabled, confirm the correct Microsoft 365 tenant ID is included.
4. Update the policy to allow the expected Microsoft 365 tenant.
5. Refresh policy on the affected workstation or restart the device.
6. Reattempt OneDrive client registration/sign-in.

Below you can find Microsoft documentation for reference:

Allow syncing only on computers joined to specific domains

Reviewing the Microsoft-side OneDrive policy configuration can identify restrictions that prevent OneDrive client registration or sync.